Refund and Returns Policy

At Pallets with Merchandise, we are committed to providing quality wholesale liquidation pallets and a completely transparent buying experience. Due to the high-volume nature of liquidation inventory, all sales are subject to the terms and parameters outlined below. Refund and Returns Policy

All Sales Policy

⚠️ Core Policy Warning: All liquidation pallet sales are strictly final.

Liquidation pallets may include raw customer returns, factory overstock, store shelf pulls, or untested warehouse closeouts. Because of this raw sourcing structure, we do not guarantee the condition, mechanical functionality, or completeness of individual items within each pallet layout.

By purchasing from Pallets with Merchandise, you explicitly acknowledge and accept the standard commercial risks associated with buying un-inspected liquidation merchandise.

Refund Guidelines & Exceptions

We only offer refunds or order corrections under the following specific operational conditions:

  • The wrong pallet unit was physically delivered to your location.
  • The freight order was not delivered due to an explicit processing error on our part.
  • The product configuration received significantly differs from the structural listing category description.

If any of these rare situations apply to your order, you must reach out to our team within 48 hours of carrier delivery to log an official claim.

Non-Refundable Situations

We do not offer refunds, account credits, or price adjustments for:

  • A change of mind or shift in business direction after a purchase is processed.
  • Minor cosmetic damages, broken retail packaging, or missing pieces.
  • Expected variations within unmanifested or mixed merchandise lots.
  • Incorrect personal expectations of product condition or brand distribution.

All items are distributed strictly as-is. For a better understanding of how these lots are configured, we recommend reading our training overview on How to Buy Liquidation Pallets before executing a purchase.

Returns & Freight Restocking

Due to the heavy bulk weights and intensive logistical nature of commercial pallet shipping via Amazon or Walmart return carrier networks, we do not accept standard retail returns.

In the rare event that a special return is authorized by our management team:

  1. The buyer may be held responsible for all original and return LTL freight shipping costs.
  2. The asset load must be returned completely intact in its original heavy-wrap, strapped condition.

Order Cancellation Parameters

Orders can only be canceled before physical shipment from our distribution centers. Once an order has been cleared, scheduled for carrier pickup, loaded onto a freight trailer, or shipped, it cannot be canceled or modified under any circumstances.

Processing Shipping & Freight Issues

If your freight order arrives with clear transit damage or incomplete unit counts from the carrier line:

  • Take high-resolution digital photos of the damage or discrepancy immediately while the driver is present.
  • Contact our customer service office within 48 hours of delivery.
  • Provide your invoice number and order details.

We will immediately review your submission and coordinate with the third-party freight company to resolve the issue as quickly as possible. For more information on shipping transits, review our official Shipping Policy.

Contact Us

For any direct questions regarding refunds, return authorizations, or active order tracking, please reach out to us via our Contact Us page or use the official support options below:

Search